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The entire emergency model is designed to be watched. Here is every step between the moment you dial and the moment your site is back, including exactly what happens if we miss the clock.
Your price is quoted on the phone before any work starts, and it does not move. The $99 dispatch fee credits toward it in full.
Your order page shows the payment timestamp, the live countdown, and every milestone as your engineer marks it.
Miss the 60 minute milestone and Stripe reverses your payment automatically. No forms, no asking, no debate.
When the engineer calls back, you describe what you see and we look at the evidence together: error messages, timelines, what changed recently. Within about five minutes we know whether this is fixable inside the model, and we tell you plainly which tier it falls in and what the single firm price is. If we cannot help, we say so on that call and you have spent nothing.
Once you approve, we send a secure payment link by text or email. The link opens your private order page: pay the $99 dispatch fee there, and provide access credentials on that same secured page. Never send credentials by email or text, and we will never ask you to.
The moment Stripe confirms payment, two things happen: your 60 minute countdown starts, and your engineer starts. Your order page updates in real time as milestones land: payment received, access confirmed, cause identified, fix in progress, verifying, delivered. You are welcome to watch every minute or close the tab; the clock is server-side and cannot be paused, including by us.
At delivery, your engineer calls within 5 minutes to walk through what was wrong, what we did, and what we recommend next. The order stays open for any follow-up questions, and for the honest conversation about protection or a permanent rebuild if your situation calls for one.
If 60 minutes pass without the delivery milestone, the system flips your order to refund state automatically and Stripe reverses the payment. Where we used an authorization hold, the hold is simply released and you were never charged at all. Either way you keep the diagnosis, and if you want us to continue anyway on a new clock, that is entirely your choice, never an obligation.
A real engineer calls you back within 5 minutes and diagnoses the problem with you on the phone.
Minute 0One firm number for your exact problem. You pay a $99 dispatch fee to start, credited toward the job.
Minute 10The moment Stripe confirms payment, your 60 minute countdown starts and your live status page goes up.
Minute 11Every milestone appears on your recovery page in real time: access confirmed, cause isolated, fix in progress.
LiveWe deliver inside the hour or Stripe reverses the charge automatically. You never have to ask.
Minute 60The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
The specific milestone we agreed on the call, stated on your order page. For an outage, the site serving again; for a hack, the threat isolated and cleanup underway; for a launch, the first draft live. You see the exact wording before you pay.
No. If we discover the problem is genuinely different from what was diagnosed, we stop, explain, and re-quote before any new clock starts. The number you approved is the number.
The minimum for the job, provided through the secured order page, used for the job only, and we ask you to revoke it at delivery. Temporary accounts beat shared master passwords, and we help you set one up on the call.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.