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Sixty minutes or your money back, enforced by software instead of a complaints department. This page is the entire policy, written the way we wish every guarantee were written.
It starts the moment Stripe confirms your payment and runs 60 minutes, server-side, visible on your order page, pausable by no one.
The specific deliverable agreed on your diagnostic call and written on your order page before you pay.
If the milestone is not marked delivered when the clock hits zero, Stripe reverses your payment automatically.
The guarantee applies to the $99 priority dispatch fee and the first-milestone commitment quoted on your call. Tier 1 fixes typically define the milestone as the issue resolved; hack recoveries define it as the threat isolated with cleanup underway; emergency launches define it as the first draft live. Whatever it is, it is stated in writing on your order page before your card is charged.
Where we use an authorization hold instead of an immediate charge, missing the milestone means the hold is released and you were never charged at all, which is cleaner than a refund and shows on your statement as if nothing happened.
The guarantee is about our speed, not about physics. It does not cover work we declined to quote, problems materially different from what was described on the diagnostic call, or delays caused by access we were not given. In each of those cases the practice is the same: we stop, tell you, and you decide, with your money intact.
There is also no fine-print version of this page. If a situation ever falls between the lines, we resolve it in your favor and then rewrite the lines, because the guarantee is worth more to us than any single fee.
The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
The system fires it whenever a clock expires, without asking us first. That is the design: the refund is enforced by the same software that runs the countdown, not by our willingness on a given day.
Yes, on a fresh agreement if you want us to keep going. The refund is automatic; continuing is your choice.
Sixty minutes is the honest number for the work: long enough to diagnose, fix, and verify a well-defined emergency, short enough to mean something to a business losing money by the minute.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.