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No queues, no ticket black hole, no hourly meter. A senior engineer calls you back within 5 minutes, tells you exactly what it costs to fix, and you watch the recovery happen live on your own status page.
The server responds but your site will not render. Usually a bad update, a broken plugin, or a corrupted config.
DNS outages, expired records, and hosting failures. We trace where the chain breaks and repair it.
A theme, plugin, or PHP upgrade left the site half dead. We roll back cleanly and patch the real cause.
Error establishing a database connection and similar failures. We restore the connection and repair corrupted tables.
Your hosting company pulled the plug for malware or resource abuse. We fix the cause and get you reinstated.
When the fastest path back is a clean restore, we handle it end to end and verify everything works.
A single, well defined outage is quoted as one firm number on the diagnostic call, most often between $299 and $499. The $99 dispatch fee that starts the clock is credited toward this price in full. If we miss the 60 minute milestone, Stripe reverses your payment automatically.
Full pricing for every tier is public. See the complete pricing page. No promotions and no discounts, ever. The guarantee is the offer.
When your site is down, you are not just losing visits. Ads keep billing while landing pages fail, customers assume you went out of business, and Google quietly notes that your pages stopped answering. An hour of downtime routinely costs a small business more than the repair.
That is why our whole model is built around one number: 60 minutes. Payment confirmed to site back online, with an automatic Stripe reversal if we miss it. You are never gambling on how long a freelancer might take.
Your call is answered around the clock and a master engineer, not a dispatcher, calls you back within 5 minutes. We run a short diagnostic with you on the phone, confirm we can fix it, and quote one flat price. Pay the $99 dispatch fee to start the clock, and it is credited toward that price in full.
From there you watch your own recovery page update in real time: access confirmed, cause isolated, fix in progress, verified, delivered. No wondering what is happening. You see it.
A real engineer calls you back within 5 minutes and diagnoses the problem with you on the phone.
Minute 0One firm number for your exact problem. You pay a $99 dispatch fee to start, credited toward the job.
Minute 10The moment Stripe confirms payment, your 60 minute countdown starts and your live status page goes up.
Minute 11Every milestone appears on your recovery page in real time: access confirmed, cause isolated, fix in progress.
LiveWe deliver inside the hour or Stripe reverses the charge automatically. You never have to ask.
Minute 60The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
No. Most outages we see have been down for a while before someone calls. The 60 minute clock starts when you pay, not when the outage started, so the fastest path back online is calling now.
Then Stripe reverses your payment automatically. You do not have to ask, call, or fill out anything. If the scope turns out bigger than diagnosed, we tell you before the clock starts, not after.
No. Describe what you see and we handle the diagnosis. That is what the callback and the first milestone are for.
Typically hosting or cPanel access. We walk you through creating temporary credentials on the secure order page, and you revoke them the moment the job is done. Credentials are never sent by email or chat.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.