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Account suspended. Please contact support. Behind that page is a reason: malware, resource abuse, or a billing tangle. We fix the reason, speak the host's language, and push reinstatement through fast.
Their scanner flagged infected files and they cut the site off to protect other customers.
A runaway script, a cryptominer, or spam mail pushed your account over its limits.
Your account was attacking other sites or spamming, usually without your knowledge.
A resource fix is Tier 1 from $299; a malware suspension is Tier 2 from $699. You get one firm number once we see the suspension notice. The $99 dispatch fee that starts the clock is credited toward this price in full. If we miss the 60 minute milestone, Stripe reverses your payment automatically.
Full pricing for every tier is public. See the complete pricing page. No promotions and no discounts, ever. The guarantee is the offer.
Hosts do not suspend paying customers for fun. There is a specific abuse report or scan result behind it, and reinstatement requires convincing a technician that the cause is truly gone. Vague promises reopen nothing.
We obtain the actual evidence from the host, fix precisely what they flagged, document the remediation the way their abuse desks expect, and stay on it until the account is live again. Most suspensions lift the same day the cleanup is documented.
Sometimes the suspension is unjustified, or the host is simply too slow to keep your business waiting. We can stand up a clean copy of your site on new infrastructure in parallel, so you are back online while the paperwork argues. Ask your engineer about the parallel path on the first call.
The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
They will tell us. Abuse desks respond to specific technical questions from people who obviously know the drill. Getting the real reason is our first milestone.
Yes. The fix includes the cause, and our monitoring plans watch resource usage and malware signals so you hear about trouble before your host does.
Not while suspended, if you can avoid it: migrations from suspended accounts are slower and messier. Reinstate first, then move calmly if the host earned the goodbye.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.