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A 500 error tells you nothing except that your site is gone. The real cause is in the logs, and reading them fast is the difference between a 20 minute fix and a lost weekend.
A plugin, theme, or PHP version change introduced a fatal error. The logs name the file; we fix or roll it back.
One bad rewrite line takes the whole site down. Classic, and quick to repair properly.
Memory limits, process caps, or a full disk. We fix the limit and whatever was eating the resources.
Most 500 errors are a single well defined fault and are quoted between $299 and $499, one firm number on the call. The $99 dispatch fee that starts the clock is credited toward this price in full. If we miss the 60 minute milestone, Stripe reverses your payment automatically.
Full pricing for every tier is public. See the complete pricing page. No promotions and no discounts, ever. The guarantee is the offer.
The common advice is to disable all plugins, switch themes, reinstall, and hope. Every one of those steps can destroy evidence and create new problems. The error log already says what failed; the skill is in reading it and knowing what the safe fix is.
Our engineers go straight to the logs, reproduce the failure, and apply the smallest correct fix. You watch each step land on your live status page, and the site comes back without collateral damage.
Sometimes a 500 is the first visible symptom of a hacked site or a dying server. If we find signs of compromise or hardware trouble during the diagnosis, we tell you immediately and quote the real problem before any clock starts. No surprises at minute 59.
The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
Yes, and intermittent 500s are usually resource exhaustion or a failing dependency, which logs reveal quickly. Random-looking is not the same as random.
That usually means the server is up and the application is broken, which is exactly what we fix. We speak host as fluently as we speak code, and we deal with them for you if needed.
Mostly, yes. Staged updates, monitoring, and sane resource headroom prevent the common causes. Our protection plans handle that for you.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.