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Orders cannot ship, invoices cannot go out, and everyone from the warehouse to accounting is looking at the same error. Web-based ERP failures are our kind of emergency: high stakes, diagnosable, fixable.
The application will not load for anyone: server fault, database failure, or a bad update.
Technically up, practically unusable. Queries that took seconds now take minutes.
The ERP lost its links to the store, the warehouse, or the accounting system, and data is piling up in the gap.
Outage triage starts as Tier 1 from $299; compromise or data-layer rescue is Tier 2 from $699. Firm number after diagnosis, before the clock. The $99 dispatch fee that starts the clock is credited toward this price in full. If we miss the 60 minute milestone, Stripe reverses your payment automatically.
Full pricing for every tier is public. See the complete pricing page. No promotions and no discounts, ever. The guarantee is the offer.
ERP systems sit on exactly the data a business cannot lose. Our first move is always a safety snapshot, then diagnosis: application, database, server, or integration. The 60 minute milestone is restoring service; deeper root-cause work continues with the pressure off.
We work on self-hosted and web-based ERP stacks: PHP and Java platforms, MySQL and PostgreSQL data layers, on cPanel boxes, VPSes, and dedicated hardware.
An ERP outage leaves a queue of everything that could not happen: orders, syncs, jobs. Part of our delivery is draining that backlog safely, in order, without double-shipping or double-billing anything. The system being up is half the fix; the ledger being right is the other half.
The refund is not a promise you have to chase. If we miss the first milestone deadline, Stripe reverses your payment on its own, with no phone call and no forms. That is how sure we are.
That gap is exactly why this page exists. We stabilize the system now and coordinate with the vendor for anything only they can patch.
Yes. Custom code is our native territory, and undocumented customizations are usually where the failure hides. We read code instead of just following vendor manuals.
Then we fix the server; that is our home turf too. See server emergency support for that side of the practice.
Call now and a master engineer will be looking at your site within minutes. Flat pricing, live progress, and an automatic refund if we miss the hour.